Book a Free Mail-In Console Repair | Console Repair Australia

1. Your contact details

So we can send you the prepaid label + quote.

Full name * Phone *

Email *

2. Where to send the label + return console

This is also where we'll ship the repaired console back to.

Street address *

Suburb * State * Postcode *

3. About your console

Be specific — helps us quote accurately the first time.

Console * Serial number (optional)

Approx. purchase year

What are you sending with the console? (tick all that apply)

Power cable Controller(s) HDMI cable Stand / dock Original box Game discs

4. What's wrong

The more detail, the more accurate your quote.

Describe the fault *

When did it start? * Has it been opened before? *

Photos of the issue (optional, max 3)

5. Service speed

Pick your queue priority. Repair price + tier uplift is what you pay total.

Standard$0 uplift

Normal queue · 3-8 business days door-to-door · Free return post · SMS + email updates

Express Post ⚡+$49

Skip the queue · Repair within 24hr of arrival · Express Post return · SMS updates

Express Workshop 🔥+$129

Same-day repair on arrival · Express Post both ways · Direct line to tech · Photo/video updates

6. If we can't fix it

Sometimes a console is dead. Choose what happens if ours can't be saved.

Trade it in (free)

We keep the console for parts/recycle, send you a trade-in offer (cash or store credit).

Mail it back unfixed ($25 return post)

We send it back as-is. You pay return shipping only.

7. Confirm & submit

I authorise Console Repair Australia to open my console for diagnosis and (if I approve) repair. * I understand quotes must be approved within 7 days and invoices paid within 14 days of approval. Consoles unclaimed/unpaid 30 days after quote become property of Console Repair Australia. * I have backed up or removed personal data. I understand repairs may require factory reset. Email me No Fuss tips, deals & reviews of new consoles (optional, unsubscribe anytime).

We reply within an hour (9am-5pm AEST Mon-Sat) with your prepaid AusPost label + posting instructions. After hours? First thing next morning.

Book a Free Mail-In