Console Repair Brisbane
Nothing to pay upfront — no repair without your approval. Mail-in PS5, Xbox or Switch repair from anywhere in Brisbane — we email you a prepaid AusPost label, you drop it off, we diagnose it — no repair without your approval ($88 service fee if you don't proceed).
Mail-in from anywhere in Brisbane
We collect, fix, and post your console back — fast. From the CBD to the outer suburbs.
…and every other suburb across Brisbane.
How Brisbane mail-in works
Book online (free)
Fill the booking form. We email you a prepaid, insured AusPost label within an hour.
Drop & post
Print label, pack the console, drop at any Aus Post in Brisbane. Nothing to pay today.
We diagnose it
Console arrives, we open it, take photos, email you a fixed quote within 24hr.
Approve & pay
You approve, you pay. We fix & ship it back tracked. 3-month workmanship warranty.
Brisbane to Charlestown, and back
The workshop is at 193 Pacific Highway, Charlestown NSW 2290, in the Newcastle area. From Brisbane that is 771 km by road, a bit over 8 hours of driving, so this one travels by post. Brisbane to Charlestown is an interstate Australia Post lane. Your console crosses the border, and Australia Post quotes interstate Parcel Post at 3 to 6 business days against 2 to 4 within a state. The postage speeds in the table are Australia Post's published figures, not ours. We quote ranges because next-business-day Express Post only runs inside Australia Post's network, and its published postcode list covers Brisbane but not Newcastle.
| Tier | Postage each way (Australia Post) | Door-to-door | Extra |
|---|---|---|---|
| Standard | Parcel Post, 3 to 6 business days | 3 to 8 business days | $0 |
| Express Post | Express Post, 1 to 3 business days. Workshop starts within 24 hours of arrival | 2 to 4 business days | +$49 |
| Express Workshop | Express Post Platinum both ways, same-day in the workshop (in by 11am, out by 5pm) | 1 to 3 business days | +$129 |
Shipping is a flat $100 both ways, fully insured, added to your invoice only if you approve the repair. Every tier includes the 3-month workmanship warranty. Postage speeds are Australia Post's published figures; next-business-day Express Post applies inside its network only, which is why we quote ranges.
The faults we see most, wherever they are posted from: PS5 HDMI port, PS5 won't turn on, PS5 white light, PS5 disc drive, controller stick drift, Xbox Series X won't turn on, Nintendo Switch repairs. Every one of them is a fixed price with photos before you pay.
Brisbane postcodes 4000 to 4209 are inside Australia Post's Express Post next-business-day network, and so are Gold Coast postcodes 4210 to 4275. Newcastle postcodes, including our 2290, are not on that published list. Australia Post says Express parcels heading outside the network are delivered as fast as possible using existing transport links, and it quotes interstate Express Post at 1 to 3 business days. That is why the Express tiers on this page are ranges, not a next-day promise.
Heading up the highway anyway?
It is 771 km and a bit over 8 hours each way from Brisbane, so posting wins, but if you are already driving south through Newcastle, drop the console at 193 Pacific Highway, Charlestown before 11am on the Express Workshop tier and it is ready by 5pm the same day, just ring 1300 137 855 first so the bench is clear.
Brisbane questions, answered
How long does mail-in console repair from Brisbane take?
From Brisbane the postage takes 3-4 business days each way. Repairs are usually completed within same calendar day if in by 11am, else within 24 hours. Total turnaround is typically 3-8 business days door-to-door.
How much does it cost to ship my console from Brisbane?
A padded Australia Post satchel is covered — we email you a prepaid, insured label upfront. We send your repaired console back via Express Post — included in the flat $100 insured shipping on every approved repair.
What if my console can't be fixed?
We give you an honest answer either way. If you take the device back without a repair, it's our standard $88 service fee plus postage — or we'll offer trade-in credit instead.
Do you offer a warranty?
Yes — every repair comes with a 3-month workmanship warranty. If the same fault returns at any point we'll fix it free and cover return postage.
Is Brisbane inside the Express Post next-business-day network?
Yes. Australia Post lists Brisbane postcodes 4000 to 4209, and Gold Coast 4210 to 4275, in its next-business-day network. The catch is the other end. Newcastle postcodes, including our 2290 workshop, are not on the published list, and Australia Post quotes interstate Express Post at 1 to 3 business days. So we quote 2 to 4 business days door-to-door on the Express Post tier and 1 to 3 on Express Workshop. Those are numbers you can plan around, not a best case.
Does my console leave Queensland?
Yes. Brisbane to Charlestown NSW is an interstate lane, which is why Australia Post's Parcel Post figure is 3 to 6 business days each way instead of the 2 to 4 it quotes within a state. The label we email you is prepaid and insured for the whole trip, both ways, so there is nothing to pay at the counter. Nothing to pay us either until you approve the quote.
Which Brisbane post office do I take it to?
Your nearest Australia Post outlet is fine. The label is prepaid, so there is nothing to pay at the counter. Ask for a receipt and keep it until the console is back in your hands. On the Express Post or Express Workshop tier, lodge it as early in the business day as you can.