Console Repair Melbourne
Nothing to pay upfront — no repair without your approval. Mail-in PS5, Xbox or Switch repair from anywhere in Melbourne — we email you a prepaid AusPost label, you drop it off, we diagnose it — no repair without your approval ($88 service fee if you don't proceed).
Mail-in from anywhere in Melbourne
We collect, fix, and post your console back — fast. From the CBD to the outer suburbs.
…and every other suburb across Melbourne.
How Melbourne mail-in works
Book online (free)
Fill the booking form. We email you a prepaid, insured AusPost label within an hour.
Drop & post
Print label, pack the console, drop at any Aus Post in Melbourne. Nothing to pay today.
We diagnose it
Console arrives, we open it, take photos, email you a fixed quote within 24hr.
Approve & pay
You approve, you pay. We fix & ship it back tracked. 3-month workmanship warranty.
Melbourne to Charlestown, and back
Our workshop is at 193 Pacific Highway, Charlestown NSW 2290, in the Newcastle area. By road that is 980.7 km from Melbourne, about 10 hours 35 minutes. Nobody drives that for a console, so it goes by Australia Post. Melbourne to Newcastle is an interstate lane. Your console crosses into New South Wales and comes back the same way, so it runs on Australia Post's interstate figures, not the same-state ones Sydney gets. The postage speeds below are Australia Post's published numbers, not ours. We quote ranges because next-business-day Express Post only applies inside Australia Post's own network, and Charlestown's 2290 is not on that list.
| Tier | Postage each way (Australia Post) | Door-to-door | Extra |
|---|---|---|---|
| Standard | Parcel Post, 3 to 6 business days (Australia Post interstate figure) | 3 to 8 business days | $0 |
| Express Post | Express Post, 1 to 3 business days (Australia Post interstate figure). Workshop starts within 24 hours of arrival | 2 to 4 business days | +$49 |
| Express Workshop | Express Post Platinum both ways, 1 to 3 business days interstate. Same-day in the workshop (in by 11am, out by 5pm) | 1 to 3 business days | +$129 |
Shipping is a flat $100 both ways, fully insured, added to your invoice only if you approve the repair. Every tier includes the 3-month workmanship warranty. Postage speeds are Australia Post's published figures; next-business-day Express Post applies inside its network only, which is why we quote ranges.
The faults we see most, wherever they are posted from: PS5 HDMI port, PS5 won't turn on, PS5 white light, PS5 disc drive, controller stick drift, Xbox Series X won't turn on, Nintendo Switch repairs. Every one of them is a fixed price with photos before you pay.
Melbourne postcodes 3000 to 3207, 3340 to 3341, 3750, 3755 to 3757 and 8001 to 8785 are inside Australia Post's Express Post next-business-day network. Charlestown's 2290 is not in the list Australia Post publishes, so the next-day service does not cover the run between us. Australia Post's interstate figures apply instead: Parcel Post 3 to 6 business days, Express Post 1 to 3. That is why every CRA tier is quoted as a range. Next-day only holds inside the network, and our end sits outside it.
Melbourne questions, answered
How long does mail-in console repair from Melbourne take?
From Melbourne the postage takes 3-4 business days each way. Repairs are usually completed within same calendar day if in by 11am, else within 24 hours. Total turnaround is typically 3-8 business days door-to-door.
How much does it cost to ship my console from Melbourne?
A padded Australia Post satchel is covered — we email you a prepaid, insured label upfront. We send your repaired console back via Express Post — included in the flat $100 insured shipping on every approved repair.
What if my console can't be fixed?
We give you an honest answer either way. If you take the device back without a repair, it's our standard $88 service fee plus postage — or we'll offer trade-in credit instead.
Do you offer a warranty?
Yes — every repair comes with a 3-month workmanship warranty. If the same fault returns at any point we'll fix it free and cover return postage.
Is Melbourne to Newcastle inside the Express Post next-business-day network?
Half of it is. Australia Post lists Melbourne postcodes 3000 to 3207, plus a few outer ranges, in its next-business-day network. Our end, Charlestown 2290, is not on that list. So the run is covered by Australia Post's interstate Express Post figure of 1 to 3 business days, not a next-day promise. We quote 2 to 4 business days door-to-door on the Express Post tier so you can plan around a number that holds.
Why are Melbourne's postage times longer than Sydney's?
Sydney to Charlestown stays inside New South Wales, so Australia Post's same-state figures apply: Parcel Post 2 to 4 business days. Melbourne to Charlestown crosses the border, so the interstate figures apply: Parcel Post 3 to 6 business days, Express Post 1 to 3. The workshop side is the same either way. Photos and a fixed quote within 24 hours of arrival, and same-day on Express Workshop if it lands by 11am.
Is it worth driving the console up to Charlestown from Melbourne?
No. It is 980.7 km by road, about 10 hours 35 minutes one way, before you turn around. Book online instead. The prepaid, insured Australia Post label lands in your inbox within an hour, you drop the console at an Australia Post outlet in Melbourne, and there is nothing to pay until you approve the quote. If you happen to be in Newcastle anyway, ring 1300 137 855 first so the bench is clear for it.