Console Repair Perth
Nothing to pay upfront — no repair without your approval. Mail-in PS5, Xbox or Switch repair from anywhere in Perth — we email you a prepaid AusPost label, you drop it off, we diagnose it — no repair without your approval ($88 service fee if you don't proceed).
Mail-in from anywhere in Perth
We collect, fix, and post your console back — fast. From the CBD to the outer suburbs.
…and every other suburb across Perth.
How Perth mail-in works
Book online (free)
Fill the booking form. We email you a prepaid, insured AusPost label within an hour.
Drop & post
Print label, pack the console, drop at any Aus Post in Perth. Nothing to pay today.
We diagnose it
Console arrives, we open it, take photos, email you a fixed quote within 24hr.
Approve & pay
You approve, you pay. We fix & ship it back tracked. 3-month workmanship warranty.
Perth to Charlestown, and back
The workshop is at 193 Pacific Highway, Charlestown NSW 2290, in the Newcastle area. From Perth that is the other side of the country, 3,933 km by road, so nobody is driving it over. Perth to Newcastle is an interstate Australia Post lane, and Perth sits at the far end of it. The postage speeds below are Australia Post's published interstate figures, not ours. We quote ranges because next-business-day Express Post only runs inside Australia Post's own network, and a console posted from Perth is outside it. Plan on the top of each range and be pleased if it lands early.
| Tier | Postage each way (Australia Post) | Door-to-door | Extra |
|---|---|---|---|
| Standard | Parcel Post, 3 to 6 business days | 3 to 8 business days | $0 |
| Express Post | Express Post, 1 to 3 business days. Workshop starts within 24 hours of arrival | 2 to 4 business days | +$49 |
| Express Workshop | Express Post Platinum both ways, same-day in the workshop (in by 11am, out by 5pm) | 1 to 3 business days | +$129 |
Shipping is a flat $100 both ways, fully insured, added to your invoice only if you approve the repair. Every tier includes the 3-month workmanship warranty. Postage speeds are Australia Post's published figures; next-business-day Express Post applies inside its network only, which is why we quote ranges.
The faults we see most, wherever they are posted from: PS5 HDMI port, PS5 won't turn on, PS5 white light, PS5 disc drive, controller stick drift, Xbox Series X won't turn on, Nintendo Switch repairs. Every one of them is a fixed price with photos before you pay.
Australia Post's next-business-day Express Post network covers Perth for deliveries into CBD postcodes only (6000 to 6005 and 6800 to 6892), and its coverage page states Perth CBD is not included for lodgements, so a console heading east from Perth travels on the normal interstate lane. Australia Post's Domestic Delivery Estimator lists Express Post from Perth Metro to the NSW zone covering 2290 at 3 business days, and Parcel Post at 4 to 8. Perth runs on AWST with no daylight saving, two hours behind NSW and three during NSW daylight saving, so allow for that when you ring.
Perth questions, answered
How long does mail-in console repair from Perth take?
From Perth the postage takes 5-7 business days each way. Repairs are usually completed within same calendar day if in by 11am, else within 24 hours. Total turnaround is typically 3-8 business days door-to-door.
How much does it cost to ship my console from Perth?
A padded Australia Post satchel is covered — we email you a prepaid, insured label upfront. We send your repaired console back via Express Post — included in the flat $100 insured shipping on every approved repair.
What if my console can't be fixed?
We give you an honest answer either way. If you take the device back without a repair, it's our standard $88 service fee plus postage — or we'll offer trade-in credit instead.
Do you offer a warranty?
Yes — every repair comes with a 3-month workmanship warranty. If the same fault returns at any point we'll fix it free and cover return postage.
Is Perth inside Australia Post's next-business-day Express Post network?
Only for deliveries into the CBD. Australia Post's coverage page says the next-business-day network runs between capital cities, excluding Darwin, and for Perth covers delivery into the CBD only, postcodes 6000 to 6005 and 6800 to 6892. The same page notes Perth CBD is not included for lodgements. So a console posted from anywhere in Perth travels on the normal interstate Express Post lane, which Australia Post lists at 1 to 3 business days. The return leg is not next-day either. Postcode 2290 sits outside the network, and Australia Post's estimator lists our zone to Perth CBD at 2 to 3 business days, and 3 to the rest of Perth. That is why we quote ranges instead of one number.
Which tier makes sense from Perth?
From Perth the postage legs are long, so the tier matters more than it does for a Sydney customer. Australia Post's Domestic Delivery Estimator lists Parcel Post from Perth Metro to the NSW Country zone that covers Charlestown (postcode 2290) at 4 to 8 business days, and Express Post to the same area at 3 business days. If time matters, Express Post (+$49) or Express Workshop (+$129) is the sensible pick. Standard (+$0) is fine if you are not in a hurry. Either way shipping is a flat $100 both ways, fully insured, and it only goes on the invoice if you approve the repair.
Does the time difference between Perth and Charlestown matter?
A bit. Perth runs on Australian Western Standard Time, UTC+8, and Western Australia does not use daylight saving. New South Wales is two hours ahead, three during its daylight saving months. The Express Workshop cut-off of in by 11am is Charlestown time, so 9am or 8am in Perth, and it counts from when Australia Post delivers the console to us, not from when you post it. Keep the gap in mind when you ring 1300 137 855 too.