Terms of Service
1. Who we are
Console Repair Australia is a trading name of No Fuss Computers Pty Ltd, an Australian-registered business based at Shop 193 Pacific Highway, Charlestown NSW 2290. We are referred to as "we", "us", or "Console Repair Australia" throughout these terms. The customer is referred to as "you" or "the customer".
These terms apply when you book a repair, trade-in, or any service through our website at consolerepairaustralia.com.au or by phone on (02) 4041 2110.
2. Repair authorisation
By submitting a booking through our website or otherwise providing us a console for service, you authorise Console Repair Australia to:
- Open and physically inspect your console for diagnostic purposes
- Take photographs of the internal and external condition
- Carry out any repair you subsequently approve in writing (email reply, SMS, or by paying the quoted invoice)
- Reset the console to factory settings if required to perform the repair
We will not perform any chargeable repair work without your explicit approval of the quoted price.
3. The free diagnostic + quote process
- You submit a booking and receive a free prepaid Australia Post label from us.
- You ship the console to us at no upfront cost.
- On arrival we inspect the console and email you a fixed-price quote, typically within 24 business hours.
- You have 7 calendar days from the date the quote is emailed to respond.
- Your options are:
- Approve and pay — we complete the repair within the stated turnaround for your service tier (Standard, Express, or Priority).
- Decline and request return — we ship the console back to you at a flat $25 return postage fee, payable before dispatch.
- Trade-in — we keep the console for parts/recycling and credit you per the trade-in offer (free).
4. Payment terms
Approved repair invoices are due within 14 calendar days of approval. We accept payment via Stripe Checkout (Visa, Mastercard, American Express, Apple Pay, Google Pay) which deposits to our nominated Australian bank account.
Repair work commences after payment is received and confirmed. For paid Express and Priority tier customers, work begins immediately upon payment confirmation.
5. Abandonment policy (the 30-day rule)
If 30 calendar days elapse from the date the quote was emailed and we have received no response — whether to approve, decline, or trade in — your console becomes the property of Console Repair Australia.
This policy exists to cover our actual costs (free prepaid inbound shipping, free diagnostic labour, parts holding, storage). It applies only where we have made reasonable attempts to contact you at the email and phone number provided on your booking (typically at least 3 follow-up attempts spread across the 30 days).
If you need an extension, contact us before day 30 and we will work with you. We would much rather give you more time than enforce this clause.
6. Service tiers and turnaround
We offer three service tiers at the time of booking:
- Standard — included; 3-8 business days door-to-door
- Express Post (+$49) — Express Post both ways + workshop within 24hrs of arrival; typically 1-3 days door-to-door.
- Express Workshop (+$129) — same-day workshop repair on arrival + Express Post both ways; typically 1-3 days door-to-door.
Turnaround estimates are good-faith targets based on Australia Post network times and our typical workshop throughput. We are not liable for delays caused by Australia Post, public holidays, severe weather events, or parts availability outside our control. Where we cause an unreasonable delay, we will refund the tier uplift as a goodwill gesture.
7. Warranty
All standard repairs include a Lifetime workmanship warranty. Hall effect joystick upgrades include a lifetime drift guarantee as set out on the Hall Effect Upgrade page.
The warranty covers:
- Failure of the specific component we replaced or repaired
- Workmanship defects (cold solder joints, mis-seated parts, etc.)
The warranty does NOT cover:
- New, unrelated faults that arise after the repair
- Physical damage caused after we returned the console (drops, knocks, impact damage)
- Liquid damage (any spillage, flood, pool, beverage, etc.) — even minor exposure voids warranty
- Faults caused by modifications, jailbreaks, third-party firmware, or work by another repairer
- Cosmetic wear or damage to housings
To make a warranty claim, contact us within the warranty period at [email protected]. We will issue a free return label and re-repair at no charge, or refund the original repair price at our discretion.
8. Refunds and cancellations
Pre-repair cancellation (before parts are ordered and before workshop work has begun): full refund minus a $25 administration fee.
Post-repair: no refund — the work has been performed.
Warranty re-repair: free, no charge to you.
Trade-in transactions are final once payment has been processed to your bank account or credited to your store account.
9. Data and personal information on consoles
You acknowledge that:
- You are responsible for backing up or removing personal data before sending us the console
- Some repairs may require us to factory-reset the console, which may erase saved games, accounts, settings, and other data
- We will not access your accounts (PSN, Xbox Live, Nintendo Account) beyond what is operationally required to test the repair
- We are not liable for any loss of digital purchases, save data, or content. PSN/Xbox/Nintendo purchases are re-downloadable from your account in most cases.
See our Privacy Policy for how we handle your personal information.
10. Trade-ins
When you accept a trade-in offer:
- Title and ownership of the console transfers to Console Repair Australia at the moment we make payment (cash) or credit to your store account.
- You warrant that you are the lawful owner of the console and that it is not subject to a third-party claim, finance, or unresolved warranty issue with the original retailer.
- We may refurbish, recycle, part out, or resell the console at our discretion.
- If we discover the console contains personal data after you transferred ownership, we will securely wipe it and notify you.
Trade-in offers are a ballpark prior to inspection and are subject to confirmation in writing once the console is in our hands.
11. Liability and Australian Consumer Law
Nothing in these terms excludes, restricts, or modifies any guarantee, condition, warranty, right, or remedy that you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) that cannot be lawfully excluded.
To the maximum extent permitted by law, our liability for any breach of these terms or any service is limited at our option to: (a) re-performing the service, (b) paying the cost of re-performing the service, or (c) refunding the amount you paid us.
We are not liable for indirect, consequential, or incidental losses (including loss of save data, loss of gameplay time, or loss of revenue from streaming/competition).
12. Risk in transit
Inbound shipping (to us, on our prepaid label): the console is in our care once Australia Post scans it as accepted. Up to that point you are responsible for safe packaging.
Outbound shipping (from us, after repair): we pack to industry standard and use tracked Australia Post services. Risk passes to you on delivery. Damage in transit by AusPost is covered by AusPost transit insurance — we will help you lodge a claim if needed.
13. Restrictions on devices we accept
We accept genuine retail consoles. We do not perform:
- Repairs on devices we believe to be stolen — if you can produce a receipt we will accept the work
- Repairs that involve installing jailbreak firmware, region-unlock chips, or mod-chips that circumvent manufacturer DRM
- Repairs on devices subject to an open insurance or warranty claim with another party
14. Changes to these terms
We may update these terms from time to time. Your booking is governed by the terms in force on the date you submitted it. The latest version is always available at this URL.
15. Disputes and contact
Any dispute is governed by the laws of New South Wales, Australia. We aim to resolve any issue informally first — please email us at [email protected] or call (02) 4041 2110.
If we can't resolve it directly, you have access to NSW Fair Trading and the Australian Competition and Consumer Commission as your statutory remedies.
16. Contact
Console Repair Australia (a No Fuss Computers brand)
Shop 193 Pacific Highway, Charlestown NSW 2290
Phone: (02) 4041 2110
Email: [email protected]
By using our service you agree to these terms and our Privacy Policy.