Terms of Service
1. Who we are and what we do
We repair gaming consoles and related devices at our Charlestown NSW workshop, for walk-in and mail-in customers Australia-wide. All prices on this site are in Australian dollars and include GST.
2. How the service works
- You book online and we email you a prepaid, insured Australia Post shipping label. There is nothing to pay at this point.
- You pack your device and post it to us. Pack it well — see clause 8.
- We diagnose the fault and email you a written, fixed-price quote — normally within 24 business hours of the device arriving.
- No chargeable repair work happens before you approve the quote. Ever.
- You choose one of three options: approve the repair, decline and have the device returned, or accept a trade-in offer if we make one.
3. Pricing and fees
- Repair prices are fixed quotes, listed on our pricing page, and include parts, labour and GST unless the quote says otherwise.
- Diagnostic service fee — $88. Diagnosis is included in the repair price when you approve the quote. If you decline the repair, or the device cannot be repaired and you want it returned, an $88 service fee applies. It covers the technician time already spent on your device.
- Shipping — flat $100 both ways, covering the prepaid label we sent you and insured return post. Added to your invoice when you approve a repair, or payable with the $88 service fee if you decline and want the device back.
- Service tiers: Standard (no extra charge), Express Post (+$49, faster shipping both ways), Express Workshop (+$129, your repair is done the same calendar day it reaches the bench). Tier fees are turnaround upgrades on top of the repair price.
- Trade-in: if you accept a trade-in offer instead of a repair or return, no service fee or return shipping applies.
4. Quotes, approval and payment
- Quotes are valid for 30 days from the date emailed.
- Please respond to a quote within 7 days. If we don't hear from you we will follow up by email and phone.
- Approved repairs are payable before work begins. We take payment by card through Stripe (Visa, Mastercard, American Express, Apple Pay, Google Pay). We never see or store your card details — payment happens on Stripe's secure page.
- Repaired devices are shipped after payment has cleared.
5. Your rights under the Australian Consumer Law
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with a service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract. For major failures with goods, you are entitled to a replacement or refund, and to compensation for any other reasonably foreseeable loss or damage.
Nothing in these terms excludes, restricts or modifies those guarantees. Everything else in this document operates alongside them, not instead of them.
6. Our 3-month workmanship warranty
On top of your Australian Consumer Law rights, every repair we perform carries a 3-month workmanship warranty, given by No Fuss Group Pty Ltd, 193 Pacific Highway, Charlestown NSW 2290, 1300 137 855, [email protected].
- What it covers: if work we performed fails — a joint we soldered, a part we fitted — at any point in the life of the device, we will repair it again at no charge for parts or labour, and we cover return shipping for valid warranty claims.
- How to claim: call or email us with your original box code or invoice number. We'll arrange the return. Claims cost you nothing beyond getting the device to a post office.
- What it does not cover: new or unrelated faults, physical damage or liquid damage occurring after the repair, faults in parts of the device we did not work on, or devices opened or modified by someone else after our repair. Fair wear on consumable parts (thermal paste, batteries, controller sticks we did not replace) is not a workmanship failure.
- The benefits of this warranty are in addition to other rights and remedies you have under law, including the Australian Consumer Law guarantees above.
7. Turnaround times
Turnaround times on this site are genuine estimates based on our normal bench volumes, not guarantees. Parts availability, transit times and fault complexity can move them. Express Workshop means your device is repaired the same calendar day it reaches our bench, subject to parts being in stock — if we can't meet that, we'll contact you before doing anything.
8. Shipping, packing and risk
- The label we email you is prepaid and includes transit cover under our Australia Post arrangements. Devices are also covered on the return journey.
- Pack the device securely — a sturdy box and enough padding that the device cannot move. Damage caused by inadequate packing may not be covered by transit insurance and is not our responsibility.
- Include only what we ask for. Leave discs, cables and accessories at home unless we request them; we are not responsible for unrequested accessories.
9. Your data and your device
- Back up anything you care about before posting your device. Repairs — particularly board-level work and software repairs — can result in data loss, and consoles may require factory reset. To the extent the Australian Consumer Law permits, we are not liable for loss of data or saved content.
- We only access your device as needed to diagnose and repair it. We do not browse your files or content.
- If your device has a password or PIN, providing it speeds up diagnosis and testing; our booking form asks for it. See our privacy policy for how we handle your information.
10. Uncollected devices
If we quote and hear nothing back, we don't keep your console forever, but we follow the law — the Uncollected Goods Act 1995 (NSW) — before anything happens to it:
- We will make reasonable attempts to contact you at the email and phone number on your booking — at least three attempts over 30 days.
- If we still can't reach you or get a decision, we will give you formal notice of our intention to dispose of the device, as the Act requires. For goods valued under $1,000 the Act requires at least 14 days' notice; we give at least 30 days from that formal notice.
- After that period, we may sell or dispose of the device in accordance with the Act. If the device is sold, the proceeds, less amounts you owe us (diagnostic fee, shipping, storage and disposal costs), are payable to you as the Act requires, and we keep records of the disposal for the period the Act prescribes.
- Storage is free for the first 60 days after a quote is issued.
11. Trade-ins
A trade-in offer is optional and valid for 14 days. If you accept, ownership of the device transfers to us when we pay you or apply the agreed credit. You confirm the device is yours to sell and free of finance or encumbrance.
12. Cancellations
- Before you post the device: cancel any time, free, no questions.
- After the device arrives but before diagnosis is complete: cancel free of charge; you pay return shipping only.
- After diagnosis: declining the quote is not a cancellation fee — it's the standard $88 service fee plus shipping described in clause 3.
13. Liability
Nothing in this clause limits your rights under the Australian Consumer Law. To the extent permitted by law: we are not liable for indirect or consequential loss (including loss of data, saved games, digital content or subscription access); and our total liability in connection with a repair is limited to the total amount you paid us for that repair. Where legislation permits us to limit our liability for a failure to comply with a consumer guarantee, our liability is limited to supplying the service again or paying the cost of having it supplied again.
14. General
- These terms are governed by the law of New South Wales, and disputes are subject to the courts and tribunals of NSW.
- If part of these terms is found invalid, the rest still applies.
- We may update these terms from time to time; the version on this page at the time of your booking is the one that applies to your repair.
- Questions about these terms: 1300 137 855 or [email protected].