Console Repair Sydney
Nothing to pay upfront — no repair without your approval. Mail-in PS5, Xbox or Switch repair from anywhere in Sydney — we email you a prepaid AusPost label, you drop it off, we diagnose it — no repair without your approval ($88 service fee if you don't proceed).
Mail-in from anywhere in Sydney
We collect, fix, and post your console back — fast. From the CBD to the outer suburbs.
…and every other suburb across Sydney.
How Sydney mail-in works
Book online (free)
Fill the booking form. We email you a prepaid, insured AusPost label within an hour.
Drop & post
Print label, pack the console, drop at any Australia Post outlet in Sydney. It travels to our Charlestown workshop, 150 km up the M1. Nothing to pay today.
We diagnose it
Console arrives, we open it, take photos, email you a fixed quote within 24hr.
Approve & pay
You approve, you pay. We fix & ship it back tracked. 3-month workmanship warranty.
Sydney to Charlestown, and back
The workshop is at 193 Pacific Highway, Charlestown NSW 2290, about 150 km north of the Sydney CBD up the M1. Sydney to Newcastle is a same-state Australia Post lane, so your console never leaves New South Wales. The postage speeds below are Australia Post's published figures, not ours.
| Tier | Postage each way (Australia Post) | Door-to-door | Extra |
|---|---|---|---|
| Standard | Parcel Post, 2 to 4 business days | 3 to 8 business days | $0 |
| Express Post | Express Post, 1 to 2 business days. Workshop starts within 24 hours of arrival | 2 to 4 business days | +$49 |
| Express Workshop | Express Post Platinum both ways, same-day in the workshop (in by 11am, out by 5pm) | 1 to 3 business days | +$129 |
Shipping is a flat $100 both ways, fully insured, added to your invoice only if you approve the repair. Every tier includes the 3-month workmanship warranty. Next-business-day Express Post applies inside Australia Post's network only, which is why we quote ranges.
The faults we see most, wherever they are posted from: PS5 HDMI port, PS5 won't turn on, PS5 white light, PS5 disc drive, controller stick drift, Xbox Series X won't turn on, Nintendo Switch repairs. Every one of them is a fixed price with photos before you pay.
Heading up the M1 anyway?
Drop the console at Charlestown before 11am on the Express Workshop tier and it is ready to collect before 5pm the same day. Ring 1300 137 855 first so the bench is clear for it.
Sydney questions, answered
How long does mail-in console repair from Sydney take?
Postage between Sydney and our Charlestown workshop is a same-state Australia Post lane: 2 to 4 business days each way by Parcel Post (Standard tier) or 1 to 2 business days by Express Post (Express Post and Express Workshop tiers), per Australia Post's published delivery speeds. Repairs are worked the same day if the console is in by 11am on Express Workshop, otherwise within 24 hours of arrival on Express Post. Door-to-door that is 3 to 8 business days on Standard, 2 to 4 on Express Post, 1 to 3 on Express Workshop.
How much does it cost to ship my console from Sydney?
A padded Australia Post satchel is covered — we email you a prepaid, insured label upfront. We send your repaired console back via Express Post — included in the flat $100 insured shipping on every approved repair.
What if my console can't be fixed?
We give you an honest answer either way. If you take the device back without a repair, it's our standard $88 service fee plus postage — or we'll offer trade-in credit instead.
Do you offer a warranty?
Yes — every repair comes with a 3-month workmanship warranty. If the same fault returns at any point we'll fix it free and cover return postage.
Is Sydney to Newcastle inside the Express Post next-business-day network?
Australia Post runs next-business-day Express Post only between capital cities and selected major centres, and lists same-state Express Post at 1 to 2 business days. We quote 2 to 4 business days door-to-door on the Express Post tier so the number you get is the number you can plan around, not a best case.
Which Sydney post office do I take it to?
Any Australia Post outlet. The label we email you is prepaid and insured, so the counter just scans it and hands you a receipt with the tracking number. Keep that receipt until the console is back in your hands.