How long does mail-in console repair from Newcastle take?

From Newcastle the postage takes 1-2 business days (local — or drop in to the Charlestown shop) each way. Repairs are usually completed within same calendar day if in by 11am, else within 24 hours. Total turnaround is typically 3-8 business days door-to-door.

How much does it cost to ship my console from Newcastle?

A padded Australia Post satchel is covered — we email you a prepaid, insured label upfront. We send your repaired console back via Express Post — included in the flat $100 insured shipping on every approved repair.

What if my console can't be fixed?

We give you an honest answer either way. If you take the device back without a repair, it's our standard $88 service fee plus postage — or we'll offer trade-in credit instead.

Do you offer a warranty?

Yes — every repair comes with a 3-month workmanship warranty. If the same fault returns at any point we'll fix it free and cover return postage.

Servicing all of Newcastle & surrounds · $0 upfront

Console Repair Newcastle

Nothing to pay upfront — no repair without your approval. Mail-in PS5, Xbox or Switch repair from anywhere in Newcastle — we email you a prepaid AusPost label, you drop it off, we diagnose it — no repair without your approval ($88 service fee if you don't proceed).

Book Mail-In Repair → 📞 1300 137 855

10,500+

Devices Repaired

4.8★

Google Rating

3-Month

Warranty

1-2

Post from Newcastle

Coverage

Mail-in from anywhere in Newcastle

We collect, fix, and post your console back — fast. From the CBD to the outer suburbs.

Newcastle CBD Hamilton Charlestown Kotara Belmont Cardiff Warners Bay Glendale Maitland Cessnock Mayfield Merewether New Lambton

…and every other suburb across Newcastle.

What we fix

Pick your console

PlayStation 5 console and DualSense controller

Process

How Newcastle mail-in works

Book online (free)

Fill the booking form. We email you a prepaid, insured AusPost label within an hour.

Drop & post

Print label, pack the console, drop at any Aus Post in Newcastle. Nothing to pay today.

We diagnose it

Console arrives, we open it, take photos, email you a fixed quote within 24hr.

Approve & pay

You approve, you pay. We fix & ship it back tracked. 3-month workmanship warranty.

Console Repair Newcastle

Mail-in from anywhere in Newcastle

Pick your console

PlayStation

Xbox

Nintendo Switch

How Newcastle mail-in works

Book online (free)

Drop & post

We diagnose it

Approve & pay

Drop in to the Charlestown shop

Ready to send it in from Newcastle?