Console Repair Newcastle
Nothing to pay upfront — no repair without your approval. Mail-in PS5, Xbox or Switch repair from anywhere in Newcastle — we email you a prepaid AusPost label, you drop it off, we diagnose it — no repair without your approval ($88 service fee if you don't proceed).
Mail-in from anywhere in Newcastle
We collect, fix, and post your console back — fast. From the CBD to the outer suburbs.
…and every other suburb across Newcastle.
How Newcastle mail-in works
Book online (free)
Fill the booking form. We email you a prepaid, insured AusPost label within an hour.
Drop & post
Print label, pack the console, drop at any Aus Post in Newcastle. Nothing to pay today.
We diagnose it
Console arrives, we open it, take photos, email you a fixed quote within 24hr.
Approve & pay
You approve, you pay. We fix & ship it back tracked. 3-month workmanship warranty.
Newcastle to Charlestown, and back
The workshop is at 193 Pacific Highway, Charlestown NSW 2290, about 10 km from the Newcastle CBD. If you are anywhere in Newcastle or Lake Macquarie, you are posting to your own backyard. On paper it is still a same-state Australia Post lane, and Australia Post's published figures are the ones we quote: 2 to 4 business days each way for Parcel Post, 1 to 2 for Express Post. We quote the range rather than a best case so the date you get is one you can plan around. Or bring it in yourself. Either way, nothing to pay upfront.
| Tier | Postage each way (Australia Post) | Door-to-door | Extra |
|---|---|---|---|
| Standard | Parcel Post, 2 to 4 business days | 3 to 8 business days | $0 |
| Express Post | Express Post, 1 to 2 business days. Workshop starts within 24 hours of arrival | 2 to 4 business days | +$49 |
| Express Workshop | Express Post Platinum both ways, same-day in the workshop (in by 11am, out by 5pm) | 1 to 3 business days | +$129 |
Shipping is a flat $100 both ways, fully insured, added to your invoice only if you approve the repair. Every tier includes the 3-month workmanship warranty. Postage speeds are Australia Post's published figures; next-business-day Express Post applies inside its network only, which is why we quote ranges.
The faults we see most, wherever they are posted from: PS5 HDMI port, PS5 won't turn on, PS5 white light, PS5 disc drive, controller stick drift, Xbox Series X won't turn on, Nintendo Switch repairs. Every one of them is a fixed price with photos before you pay.
Charlestown sits in the City of Lake Macquarie, postcode 2290, about 10 km west-south-west of the Newcastle CBD. Australia Post's current published next-business-day Express Post list does not include Newcastle 2300 or Charlestown 2290; its main NSW entries are Sydney postcode ranges. That is why we quote 1 to 2 business days on Express Post rather than promising next day. Australia Post reinstated its next-business-day guarantee on 18 September 2023, but it only applies inside that network.
Heading up the highway anyway?
Charlestown is about 10 km and a 12 minute drive from the Newcastle CBD, so if you are local, skip the post and bring it in; ring 1300 137 855 first so the bench is clear.
Newcastle questions, answered
How long does mail-in console repair from Newcastle take?
From Newcastle the postage takes 1-2 business days (local — or drop in to the Charlestown shop) each way. Repairs are usually completed within same calendar day if in by 11am, else within 24 hours. Total turnaround is typically 3-8 business days door-to-door.
How much does it cost to ship my console from Newcastle?
A padded Australia Post satchel is covered — we email you a prepaid, insured label upfront. We send your repaired console back via Express Post — included in the flat $100 insured shipping on every approved repair.
What if my console can't be fixed?
We give you an honest answer either way. If you take the device back without a repair, it's our standard $88 service fee plus postage — or we'll offer trade-in credit instead.
Do you offer a warranty?
Yes — every repair comes with a 3-month workmanship warranty. If the same fault returns at any point we'll fix it free and cover return postage.
I'm in Newcastle. Do I still have to post it?
No. Mail-in is there for anyone who cannot get to Charlestown, but the workshop is about 10 km from the Newcastle CBD, around a 12 minute drive. If posting suits you better, book online, print the prepaid insured label and drop it at any Australia Post outlet; nothing to pay upfront. If you would rather bring it in, ring 1300 137 855 first so we know it is coming.
Is Newcastle inside Australia Post's Express Post next-day network?
Not on Australia Post's current published list. The NSW entries on that list are Sydney postcode ranges, and Newcastle 2300 and Charlestown 2290 do not appear. Australia Post lists same-state Express Post at 1 to 2 business days, so that is what we quote on the Express Post tier: 2 to 4 business days door-to-door. If it lands sooner, good, but we do not promise it.
Does the Express Workshop tier work from Newcastle?
Yes. Express Workshop is Express Post Platinum both ways and same-day in the workshop: in by 11am, out by 5pm. From Newcastle that is 1 to 3 business days door-to-door, and it adds $129 to the invoice. Book it at /book/ and the prepaid label lands in your inbox within an hour. If you would rather carry it in to 193 Pacific Highway than post it, ring 1300 137 855 first and we will tell you what the bench can do that day.