How it works
Nothing to pay upfront. No money down. A flat $100 shipping (both ways, fully insured) is added to your final invoice only if you approve the repair. We make it cheaper to fix your console than buy a new one — and we make it ridiculously easy.
Book online
2-minute form. Free. We email a prepaid AusPost label within an hour.
Drop & post
Print label, stick on any box, drop at the post office. Nothing to pay today.
Expert diagnosis
Console arrives, we open it, photograph it, find the fault — within 24 hours.
Fixed quote
You get photos + a fixed price by email. No hidden fees. No surprises.
Approve & pay
One-click secure payment (Stripe → NAB). Once paid, we fix & test.
Repair & return
Express Post back with tracking. 3-month workmanship warranty.
Two safety nets
Most consoles we can fix. For the few we can't, you picked your fallback when you booked:
Trade it in (free)
We keep the console for parts. You get a trade-in offer — cash via bank transfer, or store credit (1.3× value) toward a repair, accessory, or refurbished console.
Mail it back unfixed ($88 + post)
We pack it up and ship it back to you as-is with tracking. You pay the $88 service fee plus the return postage, and nothing for the repair.
Strict but fair
The prepaid label and diagnosis cost us real money upfront — we only recover shipping (the flat $100) if you approve the repair. So our payment timeframes are firm.
Questions, answered
Is it really nothing to pay upfront?
Yes. We email you a prepaid, insured Australia Post label. You print it, stick it on a box, drop it at any post office. Nothing to pay upfront. We diagnose it on arrival and quote a fixed price — no repair without your approval ($88 service fee if you don't proceed). If you approve, a flat $100 shipping (both ways, fully insured) is added to your invoice on top of the repair.
What if you can't fix my console?
You picked your fallback on the booking form. Either we trade it in (we keep it for parts/recycle, send you a trade-in offer) or you pay our standard $88 service fee plus return postage and we ship it back unfixed.
How long do I have to approve the quote?
7 days from when we email you the quote. After 7 days no response we follow up; after 30 days no response the console becomes our property (covers our diagnostic time + inbound shipping cost).
How do I pay?
We send a secure payment link (Stripe, deposits to our NAB account). Pay by card, Apple Pay or Google Pay. Once paid, we fix and ship back the next business day.
What if I change my mind after approving?
As long as we haven't started parts ordering, we'll cancel and refund minus a $25 admin fee. Once parts are ordered or work has started, payment is non-refundable.